This Return Policy outlines the cancellation, refund, and warranty terms for safephbullol flowerbed and balcony garden services. We strive to provide excellent service and address any concerns promptly and fairly.
Our services involve custom garden design, plant procurement, and professional installation. Due to the personalized nature of our work and the living materials involved, our return policy differs from typical retail products. Once plants are ordered and work begins, certain costs cannot be recovered.
If you need to cancel your project before we have ordered plants or begun work, please notify us as soon as possible. Cancellations made before plant procurement may be eligible for a refund of your deposit, minus a design fee to cover consultation time and planning work already completed.
Design fees typically range from 10% to 25% of the total project cost, depending on the complexity of work already performed.
Once plants have been ordered for your specific project, cancellations cannot result in a full refund. Plants are selected and purchased specifically for your garden design and cannot typically be returned to our suppliers or reused for other projects.
In cases of cancellation after plant orders:
We understand that circumstances change. If you need to reschedule your installation, please contact us as soon as possible. We will work with you to find a new date that accommodates both parties. Excessive rescheduling may result in storage fees for plants or cancellation of the project.
Your satisfaction is important to us. If you are not satisfied with any aspect of the installation upon completion, please inform us immediately before the installation team leaves. We will address concerns and make reasonable adjustments to ensure you are happy with the result.
Once you have approved the completed installation and our team has left, requests for changes or adjustments may be subject to additional fees for return visits and labor.
We guarantee that all plants installed are healthy and viable at the time of installation. We provide a 30-day warranty on plant survival from the date of installation, subject to the following conditions:
Our plant warranty does not cover failure due to:
To make a warranty claim, contact us within 30 days of installation with photographs clearly showing the affected plants. We will assess the situation and, if the failure is determined to be due to issues within our control, we will replace the affected plants at no charge during the next suitable planting season.
Replacement plants carry the same 30-day warranty from their installation date.
When refunds are approved, they will be processed within 14 business days using the original payment method. Please note that it may take additional time for your financial institution to process the refund.
Refund amounts will be determined based on:
Garden installation is weather-dependent. In cases where weather prevents us from completing your project as scheduled, we will reschedule at no additional cost. Your deposit remains valid and will be applied to the rescheduled date.
We are not liable for delays caused by weather, plant availability, or other circumstances beyond our reasonable control.
If you have concerns about our service, warranty claims, or refund requests, please contact us directly first. We are committed to resolving issues amicably and fairly. Most concerns can be addressed through open communication.
If we cannot reach a satisfactory resolution, disputes will be handled according to the governing law specified in our Terms of Use.
For all cancellation, refund, or warranty inquiries, please contact us:
safephbullol
7856 Fifth Line S
Milton, ON L9E 0G4
Canada
Phone: +1 416 447 8655
Email: question@safephbullol.world
Please include your project details, order date, and a clear description of your concern to help us address your request efficiently.
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. Policies in effect at the time of your service agreement will apply to your project.